Delivery

PLEASE NOTE: WE CAN ONLY DELIVER TO ANYWHERE ON THE ISLAND OF IRELAND BOTH NORTH AND SOUTH.

WE CAN NOT DELIVER TO MAINLAND UK. APOLOGIES

Delivery
Our standard delivery charge is Complimentary and included in our service to you. We offer you a 2 man White Glove Service - meaning? We deliver and install and take away the packaging leaving your sofa ready for you to relax on, your bed ready to sleep on and your furniture to be admired.
We don't offer a build service on any of the beds or furniture included in the Flat packed section. We can recommend someone to build for you, but this is outside of our remit and between you and him.
A delivery date will be confirmed once the final payment has been received or confirmed C.O.D. If the item is not in stock on the date of purchase we will provide you with an approximate lead time for the arrival of your order to our warehouse. Once the goods arrive at our warehouse you will receive notification and upon payment of any outstanding balance a delivery date will be scheduled for you. We are dependent on the advice of our suppliers when quoting lead times to you, but where there is any undue delay in receiving your order, your sales advisor will advise you of this. Please note a specific time cannot be provided for deliveries, however, on the morning of your scheduled delivery, our driver will try contact you within two hours of the expected delivery time.

Please note the following:
a) If our driver cannot make contact with you on the date of the delivery on the number provided to us, or fails to gain access to your delivery address on the date of delivery, then your delivery will be re-scheduled for the next available day. A re-delivery charge of £50 will apply which must be paid before your re-scheduled delivery.
b) Our delivery team will deliver to the door of your premises. If requested, our delivery team will place items inside your premises. If our delivery team feel that there is an access issue, a waiver will need to be signed by the customer before the delivery team can proceed. Please note we do not accept responsibility for any damage whatsoever caused to your premises or possessions within. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared.
c) You will not be liable for any damage to goods existing at the time of delivery, therefore, to make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed. Goods must be accepted by and signed for by an adult over the age of 18 years. We will endeavour to repair or replace a damaged item within 7 days for stock items. For non-stock items, a longer lead time will apply.

We make every effort to deliver goods within estimated time scales. Our standard time scale is approximately 10-14 days. Delays can occasionally occur due to unforeseen factors of which you will be advised. We shall not be held liable for any delay or failure to deliver the products within any time scales provided. A delivery cannot be cancelled on the day of delivery as our delivery trucks are loaded the evening before the scheduled delivery. You must advise us of any cancellation at least 2 working days prior to the scheduled delivery date. A cancellation of the delivery date outside this time period will lead to a re-delivery charge.

At the time of order placement, it is the responsibility of you (the buyer) to advise us of any access difficulties that may arise when delivering to your property. Examples include but are not limited to, notifying us of narrow walkways, parking restrictions, narrow doors or hallways and number of flights of stairs (if more than 1). The pathway from point of delivery vehicle parking to the room the product is being placed in must be clear of all and any slip, trip and fall hazards. Where we cannot complete the delivery due to issues arising a second delivery fee will be charged.

Assembly and Packaging Removal Service (We don't remove old furniture)
As part of our install service, we take away all unwanted packaging belonging to the item for recycling. Once delivery and/or assembly has been completed you should inspect goods to ensure your complete satisfaction. Upon completion of the delivery, you will be asked to sign a delivery docket confirming receipt of goods.

Storage
We will store your goods for up to 60 days if requested provided full payment is made at point of sale. On the expiry of these dates please note a weekly storage charge of £10 of will apply. This storage term will start once we have notified you of your order is now available for delivery.

Always here to help and only an email or phone call away.
Email: info@sheepbridgeinteriors.com
Tel. 02830 279079 NI
Tel. +442830279079 IRE