In the unlikely event that you are dissatisfied with your product, please let Sheepbridge Interiors know. If your items are found faulty or not as described on our website, on delivery please inform the Sheepbridge Interiors driver. Alternatively give us a call and will arrange pick up of the faulty item and we will replace the item.
If you are unsure about a purchase or change your mind please let our delivery personnel know on delivery. The items need to be in their original packaging. You have 7 days from delivery date to notify Sheepbridge Interiors if you want to return your product, however there will be a return charge deducted from your refund. The return charge is simply a pick up charge (Alternatively you can return the item to our warehouse in Newry yourself).
Please note that mattresses cannot be returned once delivered and opened. As a strict compliance with “health and safety” standards, we are not going to take back any opened and used mattresses. The mattress can not be re packaged and given to someone else so there is no circumstances where a return and refund are possible
Sheepbridge Interiors will not accept the products back if they have been used and are not in their original packaging.
Refunds for return items will be credited to the card used for the original payment. Once the goods have been returned to the warehouse and they have been inspected, a refund usually happens within 24hrs, but can take up to 3 days.
If you wish to change or cancel an order contact our Customer Service department via our contact page or on 02830279079. You have the right to cancel up to the day before delivery. If after the goods have been delivered they have to be returned, Please refer to our Returns Policy. Refunds for cancellations will be credited to the card used for the original payment and usually happens within 24hrs of cancellation, but can take up to 3 days.